Return Refund and Cancellation
Comprehensive Return, Refund, and Cancellation Policy for RoboticsDNA
Return & Refund Policy
We assure our customers to provide accurate descriptions and high-quality product as mentioned in the website.
Return Conditions:
- Customers must report any damaged, mismatched, or faulty products within 5 days of receiving the consignment.
- Returned products will be subject to verification.
- No warranty will apply if the product has been subject to misuse, static discharge, neglect, accidents, modifications, or has been soldered or altered in any way.
- Customers are required to return the consignment properly packaged and must provide the tracking number and courier service details within the 5-day period.
Refund and Replacement:
- If the returned item is verified and considered valid by our team, a replacement will be shipped within 2 working days.
- In cases where a replacement cannot be provided promptly, a 100% refund will be issued.
- Refund processing may take up to 5 - 7 business days.
- Roboticsdna reserves the right to take the final decision on all refund requests.
Limitations:
- Due to the nature of the products we sell and our strict quality policy, order cancellations and returns without valid reasons are not allowed.
Guarantee/Warranty:
- All items are delivered with standard warranty (unless otherwise specified in the product page) to protect the customers from any manufacturing defect.If you have any problems with your order, please notify us within this duration from date of shipment of any defective product. You agree to pay for the return shipping on exchanges and returns and we will reimburse this cost upon verification of a defect with the product. We will replace or repair the damaged products at free of cost with shipping prepaid by us. In case ,we do not have the product in stock to provide replacement, we will issue 100% refund. Furthermore, no warranty will apply if the Product has been subject to misuse, static discharge, neglect, accident, modification, or has been soldered or altered in any way. To the product need to be exchanged, firstly, please send the photos of damaged products to us. We will estimate the damages then decide the best way to exchange or return the product.If the particular item is not in stock to replace ,we will provide the full refund.
- All items are delivered with standard warranty (unless otherwise specified in the product page) to protect the customers from any manufacturing defect.If you have any problems with your order, please notify us within this duration from date of shipment of any defective product. You agree to pay for the return shipping on exchanges and returns and we will reimburse this cost upon verification of a defect with the product. We will replace or repair the damaged products at free of cost with shipping prepaid by us. In case ,we do not have the product in stock to provide replacement, we will issue 100% refund. Furthermore, no warranty will apply if the Product has been subject to misuse, static discharge, neglect, accident, modification, or has been soldered or altered in any way. To the product need to be exchanged, firstly, please send the photos of damaged products to us. We will estimate the damages then decide the best way to exchange or return the product.If the particular item is not in stock to replace ,we will provide the full refund.
Third-Party Use Disclaimer:
We are not responsible for any damages or malfunctions caused by integrating our products with third-party hardware or software not explicitly recommended by us.
Incorrect Usage:
We do not take responsibility for damage caused due to incorrect installation, improper handling, or use beyond the recommended technical specifications mentioned on the product page.
Unforeseen Circumstances:
Roboticsdna is not liable for delays, damages, or failures caused by acts of God, natural disasters, or events beyond our control including transportation delays, courier mishandling, or customs clearance issues.
Limited Technical Support:
Our products are intended for customers with sufficient technical knowledge. We do not offer extensive setup or debugging assistance beyond the basic documentation provided.
Modifications and Customization:
Any modifications or custom alterations to our products void all guarantees or responsibilities related to product functionality and safety.
End-Use Responsibility:
Customers are solely responsible for the end use of the product. Roboticsdna assumes no liability for any personal injury, property damage, or legal issues arising from the use or misuse of our products.
Out-of-Stock Products:
We are not responsible for any delay or inconvenience caused by a product being out of stock. Replacements are subject to availability and may be delayed accordingly.
Policy Changes:
Roboticsdna reserves the right to modify or update this policy at any time without prior notice. Any changes will be effective immediately. It is the customer's responsibility to review our policies periodically for updates.
Order Cancellation
Conditions:
- Orders can only be altered or cancelled if they are still in "Pending" or "Payment Verification" status.
- Once an order has moved to a different status, it cannot be altered or cancelled.
Fees:
- In some cases, order cancellation may attract a 5.5% bank charge, depending on the payment methods used by the customer. This is because most payment gateway providers retain their commission even if an order is cancelled and refunded.
FAQs
If you receive a damaged or faulty product, please notify us within 5 days of receiving your order. You can initiate a return by contacting our customer service team with details of the issue, and we'll guide you through the process. Remember to include the tracking number and courier details when you send the item back to us.
Products must be in their original condition and packaging, unmodified, and not subjected to neglect or misuse. Products that have been soldered, altered, or subjected to static discharge will not be accepted for return.
If your return is approved, we will ship a replacement within 2 working days. If a replacement cannot be provided, we will process a full refund, which can take between 5 to 7 business days to reflect in your account.
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Due to our strict quality policy, items that are purchased without a valid reason for return are generally not eligible for a return or refund. Please ensure you review the product specifications carefully before purchasing.
Orders can only be cancelled if they are still in the "Pending" or "Payment Verification" status. Once an order progresses beyond these stages, it cannot be cancelled.
It's content strategy gone awry right from the start. Forswearing the use of Lorem Ipsum wouldn't have helped, won't help now. It's like saying you're a bad designer, use less bold text, don't use italics in every other paragraph. True enough, but that's not all that it takes to get things back on track.
Yes, order cancellations may incur a 5.5% bank charge, depending on the payment method used. This is due to commissions retained by payment gateway providers even after a refund is processed.
It's content strategy gone awry right from the start. Forswearing the use of Lorem Ipsum wouldn't have helped, won't help now. It's like saying you're a bad designer, use less bold text, don't use italics in every other paragraph. True enough, but that's not all that it takes to get things back on track.
Yes, order cancellations may incur a 5.5% bank charge, depending on the payment method used. This is due to commissions retained by payment gateway providers even after a refund is processed.
All refund requests are subject to verification and approval by our team at Roboticsdna. We reserve the right to take the final decision on all refund requests based on our assessment of the returned product and circumstances of the return.
RoboticsDNA - Your One-Stop Shop for Affordable Robotics Products
RoboticsDNA is a team of young and passionate robotics enthusiasts dedicated to providing affordable and high-quality robotics products and components. We believe that robotics has the potential to transform the world, and we want to make it accessible to everyone.
Our mission is to democratize robotics by providing top-notch products at affordable prices. We understand that not everyone has the resources to purchase expensive robotics equipment, which is why we offer a range of products that cater to different budgets and skill levels. Whether you are a beginner or an advanced user, we have something for you.
At RoboticsDNA, we take pride in our commitment to quality. All our products go through rigorous testing to ensure that they meet our high standards. We also offer excellent customer support and technical assistance to help you get the most out of your robotics experience.
So, whether you are building your first robot or upgrading your existing setup, RoboticsDNA is your one-stop shop for affordable robotics products. Join us on our mission to democratize robotics and unleash the potential of this exciting field.
A client that's unhappy for a reason is a problem, a client that's unhappy though he or her can't quite put a finger on it is worse. Chances are there wasn't collaboration, communication, and checkpoints, there wasn't a process agreed upon or specified with the granularity required. It's content strategy gone awry right from the start. If that's what you think how bout the other way around? How can you evaluate content without design? No typography, no colors, no layout, no styles, all those things that convey the important signals that go beyond the mere textual, hierarchies of information, weight, emphasis, oblique stresses, priorities, all those subtle cues that also have visual and emotional appeal to the reader.
A client that's unhappy for a reason is a problem, a client that's unhappy though he or her can't quite put a finger on it is worse. Chances are there wasn't collaboration, communication, and checkpoints, there wasn't a process agreed upon or specified with the granularity required. It's content strategy gone awry right from the start. If that's what you think how bout the other way around? How can you evaluate content without design? No typography, no colors, no layout, no styles, all those things that convey the important signals that go beyond the mere textual, hierarchies of information, weight, emphasis, oblique stresses, priorities, all those subtle cues that also have visual and emotional appeal to the reader.
